Return and Refund Policy

Refunds Policy

Introduction:

At Halina Jewellery we strive to provide exceptional jewellery and service to our valued customers. Our refunds policy is designed to ensure your satisfaction with every purchase. Please be kind to my small business. 

Refund Policy Overview:

We offer refunds on eligible items within 14 days of purchase. Your satisfaction is our priority, and we aim to make the refund process as smooth as possible.

Refund Eligibility:

To be eligible for a refund, items must be unused, unworn, and in their own original packaging. Returns must be initiated within 14 days of receiving your order.

Refund Process:

1. Contact our customer support team at info@halina-jewellery.com to request a refund. 

2. Our team will guide you through the return process and provide instructions for shipping the item back to us - return shipping is down to you the customer for ensuring                 safely packaged and cost covered by yourself, we would recommend using a tracked service.  

3.     Once we receive your returned item, we will inspect it and process your refund accordingly.

4.     We do not accept exchanges unless the item has a fault then we would require photos and upon approval an exact item replacement will be sent to you.

5.     Lost Packages - We are only responsible for packages that have been Lost In Transit. For packages that have been marked as delivered and it happens to be misplaced at final destination then unfortunately we are not responsible for replacing your order. 

Refund Timeline:

Refunds are typically processed within [5] business days of receiving the returned item And will be refunded on your original payment method only. Please note that it may take additional time for the refund to appear in your account due to bank processing times.

Exceptions:

Custom-made or personalised items are not eligible for refunds unless there is a manufacturing defect or error on our part. we do not exchange Gift Cards. 

Please contact us directly if you have any concerns, we will be happy to discuss. 

Contact Information:

If you have any questions or need assistance with your refund, please don’t hesitate to contact our customer support team at info@halina-jewellery.com

FAQs:

• Q: Can I return an item if I changed my mind?

A: Yes, we accept returns for unused and unworn items within 14 days of purchase. Please refer to our refund policy for more information.

• Q: How long will it take to receive my refund?

A: Refunds are typically processed within 5 business days of receiving the returned item. However, it may take additional time for the refund to appear in your account due to bank processing times.

Terms and Conditions:

For more information, please refer to our website’s terms and conditions.

Reassurance:

Your satisfaction is our priority, and we’re here to help with any questions or concerns you may have. Thank you for choosing Halina Jewellery.